delivery policy

Shipping and Delivery Policy

Local Delivery (Kuwait Only):

• Delivery within 5 business days from order completion.
• One-time delivery fee, with one free return or exchange per order.
• Ensure shipping address is accurate to avoid delays.

International Shipping:

• Shipping costs include customs duties and VAT based on DDP (Delivered Duty Paid) policy.
• Delivery within 5 business days from order completion.
• Possible delays due to customs clearance or incomplete address details.
• Shipping from Kuwait or China, depending on product availability.

Payment Methods:

• We accept payment via credit and debit cards, secured through a safe payment gateway.

Payment Completion:

• Payment must be completed before shipping. Orders will be canceled if payment is unsuccessful.

Security:

• All transactions are protected by advanced encryption to ensure security.

Invoices:

• An electronic invoice will be sent via email upon order confirmation.

Statement on Payment Deduction Timing and Order Processing Information

At Alex Gemini, we are committed to providing a seamless and secure payment experience for our valued customers. To enhance transparency and trust, we provide this statement with detailed information regarding the timing of payment deductions from your credit or debit card, as well as how orders are processed after payment completion.

Timing of Payment Deduction from Card

When making a payment using a credit or debit card, the amount will be deducted from your card balance according to the following timings:

• Instant Payment: The amount will be deducted from your account immediately upon successful completion of the transaction.

Order Processing Information

After completing the payment, the order will be processed according to the following steps:

1. Order Confirmation
   After the payment is deducted from your card, an immediate confirmation will be sent to your email with order details and transaction information.

2. Order Processing
   Order processing will begin immediately after payment, and it may take up to [72 hours].

• Digital Services: The service will be activated, or the details will be sent via email immediately after payment.

3. Shipping or Delivery

• Physical Products: The product will be shipped within [72 hours] of payment confirmation, and you will be notified with a tracking number if available.
• Digital Services: The service will be activated, or the details will be sent to your email right away.

4. Order Modification or Cancellation
   If you wish to modify or cancel your order after payment completion, please contact us as soon as possible. Your request will be processed according to the company’s return policy. It is preferable to do this as quickly as possible to avoid any complications.

Customer Inquiries and Support

If you have any questions or inquiries regarding the timing of payment deductions or order processing, please feel free to contact us via:

Email: [info.geminialex@gmail.com]
Phone Number: [+96566951170]

Our customer support team is ready to answer all your inquiries and assist you at any time