Exchange and Returns
Exchange and Returns
Our return and exchange policy follows the regulations of Consumer Protection Law No. 2014/39 in Kuwait.
Eligibility for Return/Exchange:
- Original Invoice: Required for returns or exchanges.
- Timeframe: Return or exchange within 14 days of purchase.
- Condition: Item must be unused, in original packaging, and resalable.
- Eligible Products: Includes flowers, paintings, vases, and more.
Defective or Misleading Products:
- Returns allowed for defective items or mismatches with specifications.
Sale Items:
- Return/exchange is possible if policy conditions are met.
Non-returnable Items:
- Known defects, last-stock items, personalized products, and items that have been used cannot be returned.
Flowers:
- Non-returnable once delivered unless defective or incorrect
Cancellation Policy
At [Alex Gemini], we are committed to providing the best customer experience by offering clear and fair cancellation policies. This policy aims to outline the terms and conditions related to the cancellation of orders or services purchased from our company, ensuring your rights are protected and maintaining smooth and flexible operations.
Order Cancellations (For Physical Products or Services)
Before Shipping or Delivery:
If you wish to cancel your order before it is shipped or delivered, you may do so as long as the shipping or delivery process has not started.
Cancellation Terms:
If the cancellation occurs before shipping, a full refund will be issued to the payment method you used.
After Shipping or Delivery:
Once the product has been shipped or delivered, cancellations will be governed by the return conditions outlined below.
Return Procedures:
If you wish to return the product, it must be in its original condition and unused, with the invoice or purchase receipt retained.
Refunds
Physical Products:
A full refund will be issued to the same payment method used during the purchase, provided the product is in its original condition, unopened, and unused.
Services or Subscriptions:
A refund will only be issued if the service is canceled before activation, or if the service was provided in an unsatisfactory manner as outlined in the company’s policy.
Cancellation Policy Exceptions
Custom or Made-to-Order Products:
If the product was customized or made specifically for you (such as personalized or made-to-order items), it cannot be canceled or refunded.
Perishable Products:
Cancellation or refunds are not applicable for perishable products once they have been delivered.
How to Submit a Cancellation Request
To cancel your order or subscription, please contact us through the following channels:
Email: [info@geminialex.com]
Phone Number: [+96566951170]
Note: Cancellation requests must be submitted within [5 days] from the purchase or delivery date.
Changes to the Cancellation Policy
We may revise the cancellation policy from time to time. If any significant changes are made to this policy, we will notify you via email or announce the update on our website.